FAQs
IS THERE A MINIMUM ORDER?
Minimum order is 1 case, which includes 50 patties. We do not offer individual patty sales at this time. Contact us for information on special pricing (or discount pricing) for certain minimum order quantities.
HOW CAN I RECEIVE MY ORDER?
You can pick up your order at our storage facilities. Upon request, we also offer delivery for a fee. Send us a message via the contact form for more information.
WHAT'S THE PICKUP PROCESS?
Orders must be placed at least 24 hours before pickup day in order to guarantee a smooth pickup. You will receive a confirmation email with the pickup details.
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You must bring a valid form of identification in order to pick up your order.
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When you receive your order, warehouse personnel will give you a yellow receipt for your signature. Please ensure the amount and type of your order matches the receipt, and sign only after verifying. Upon signing, you will receive a copy of the slip.
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Provide proof of pickup order by sending a photo or copy of your yellow slip via text (408-380-2421) or email (justjamaicanpatties@gmail.com). Make sure to capture the date in the top right corner and the receipt number in the lower left corner. The yellow slip serves as confirmation of your pickup order. Without the slip, you'll be charged the warehouse invoice amount.
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There is a flat fee of $25 storage handling which will appear on your invoice.
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Bay Area Warehouse
The warehouse address is Schaefmeat Cold Storage, 9820 D. Street, Oakland, CA 94603
Pickup hours are Monday - Friday, 7:30am - 1pm.
WHAT'S THE PAYMENT PROCESS?
Invoices will be sent from justjamaicanpatties@gmail.com once the order is picked up. Payment is due upon receipt of your invoice. Payment remitted via ACH/Wire or Zelle.
Credit card payments are not accepted.